Terms & Service Policy

1 About CareBong

CareBong operates solely as a health tour referral and medical appointment support platform. CareBong does not directly organize, operate, or execute any medical tourism programs, and does not directly provide medical examination or treatment services, diagnosis, or therapy.

2 Tour Operator

All medical tourism programs featured on CareBong’s platform are organized and operated by Rovi Travel Co., Ltd.

Rovi Travel

Official tour organizer and operator. All service contracts, itineraries, flights, hotels, and services within the journey are managed directly by Rovi Travel.

3 Professional Medical Responsibility

CareBong is not a healthcare facility and assumes no professional medical responsibility. CareBong does not provide medical diagnosis, treatment, or clinical advice.

Professional responsibility rests with the healthcare facility:

All professional decisions, treatment indications, medical procedures, and treatment outcomes are the responsibility of the hospital, doctor, or licensed healthcare facility chosen by the customer.

4 Allocation of Responsibilities

CareBong is responsible for:

Providing tour information, assisting with registration and medical appointment booking, advising on suitable packages, connecting customers with Rovi Travel or partner healthcare facilities, and customer support before departure or before the appointment.

Rovi Travel is responsible for:

All tour operations including but not limited to: transportation, accommodation, medical services at the destination, tour guides, and handling any incidents during the tour. All risks and incidents occurring during the tour are the sole responsibility of Rovi Travel.

5 Limitation of CareBong’s Liability

CareBong shall not be held liable for any issues arising during the tour or at partner healthcare facilities, including:

Accidents, injuries, or medical incidents during the journey
Itinerary changes due to weather, natural disasters, or force majeure
Quality of medical services or accommodation at the destination
Loss or damage to luggage or personal belongings
Medical risks, complications, adverse events, or treatment outcomes at partner healthcare facilities
Professional errors, treatment indications, or medical decisions by partner doctors/facilities
Any direct or indirect damages arising during the tour or medical care at partner facilities

6 Contact & Complaints

For complaints related to tour operations, please contact Rovi Travel directly. For complaints related to medical care or professional services, please contact the partner healthcare facility directly. CareBong will assist as an intermediary in the resolution process when necessary.

Contact CareBong: hellocarebong@gmail.com | Telegram: t.me/carebong